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Eddie Hawks advertises on the TV that Hawks will build your custom home to your specifications. Yeah right, if it is convenient for them. Once they have the money, you're screwed. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
When the house was delivered, it sat for six days before the set up crew even started. The idiot on the set up crew couldn't see the concrete pad. The foundation was installed per Hawks & Champions direction except it was made a whole lot stronger.
Complaint Review: Champion Homes - Hawks Mobile Homes - Conway Arkansas
When the last round of repairs were made and a section of the wallboard was removed, there was only insulation in half of the area. I paid for the Northern package for extra insulation. The house is suppose to be sealed underneath, yet the set up crew tore up so much of the plastic that I have mice in the house. These are just some of the smaller defects, aside from the wall out that is out of place. I have a VA loan on my home, as I am a Viet Nam Vet.
Hawk's attorney's wrote the AR AG and told them I threatened to hurt everyone and that I cussed and screamed while I was there, funny my son doesn't remember it. I was told that they have more money than I do, so go ahead and hire my attorney. It has 42" cabinets, great master bath with a large 72" soaker tub. Gyprock walls in the main living areas, 8' textured ceilings, and many other upgrades. It is a beautiful home and it was my dream home.
Hawks Homes Has Been Serving Central Arkansas Since 1986
Late July, Champion sent in a contractor (Mr. Jessie Henderson) who worked on the house for three weeks. It took until mid August for the contractor to install the HVAC. The heat portion was never completed until October. Some of the initial problems were that the house did not have an electrical outlet for the cook top igniter and the gas regulator for the cook top leaked. Neither the convection oven or dishwasher were wired.
There are 33 yards of concrete under this home. It seems as if the delivery/set up crew must have dropped the house at some point since every piece of sheetrock was broke. I do know that they had five flat tires bringing it up from Alabama.
Bedroom Floor Plan: C-8011
Incidentally, I lost my buyers and have since forth had to forfeit the deed on my previous property. From the start, when I asked the price on the home I was given one price then when it came in it was another. Seems that the seller forgot to mention the four thousand dollars in sales tax. I was borrowing on a construction loan and this really cost me.
Mr. Hawks indicated that it was not the dealer's problem that I couldn't occupy the house until four months after delivery, even though it was their people that couldn't perform their jobs. 16x76 3 Bed 2 Bath that's discounted at a great price. This home has the open floor plan that everyone wants. It features 8' ceilings, low "e" thermopane windows, upgraded insulation, 2x4 walls with OSB wrap. I was charged $10.000 extra for having the master bedroom and utility room enlarged.
Unfortunately, this dealer does not have any floor plans. Here are some results from nearby dealers.
Also r sales guy seemed to have bankers hours he never seemed to get in the office until 10 no wonder he quit. Yeah if I knew then what I know now I would have gone elsewhere. As of today, several other things have gone wrong.
Now it is a nightmare and I want it removed. I will go to a reputable dealer and purchase a home that the dealer and manufacture will stand behind. I will communicate with who ever and what ever necessary to right this unjust wrong. If I can keep one customer from purchasing from Hawks and/or Champion homes, I will. I don't think that people that work hard for their money, especially single female parents should have to endure this type of false advertising, lies and abuse. I do not blame any of the reputable dealers and manufactures.
Show customers why they should trust your business over your competitors... This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business. When you get into your home and live in it for awhile.You really see how cheap it is.every thing is cheap cheap cheap rug, plumbing,door knobs,windows.
I just want the public to be aware that scum like Hawk's just waits to prey on the weak. At first, I asked the Champion rep when the whole thing was going to be fixed and I was asked to live in the house for a while and then send the list, since the repairing was a one shot deal. I sent a six page list on Jan 6th to Misty, Rodney's replacement. I have since had to deal with Tammie and am now on Kim. Mr. Kevin Hawks told me that the house was almost a year old and just about out of warranty. Seems funny, the deal started when they delivered, yet the house was not habitable until September and all that time counted.
Our salesman quit half way through the process. Found a nice home they had no problem selling it to us but after that it felt like u were on your own. They had one contractor to do the concrete pad who promised to be there then apparently went on vacation at least thats what we were told. Then they said he would be available but he had seemed to get covid so there was another 2 week delay. Just disappointing and very rude people act like they are doing you a favor. They also made it sound like Franklin homes would be right out to trim the house out.
I, too, am a veteran and in the midst of a battle with Champion to get my home fixed. Like you, I custom ordered and designed the home; however, my family took occupancy approx. 3 yrs ago and still have yet to have our home fixed properly after approx. They even inflicted additional damages to the home.
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